物流政策

Delivery

Enter your home or office address when making your purchase and we will deliver the order to your chosen destination.

The delivery charge will vary according to your order:

We will SMS you within 3 working days to inform you when your order is ready for collection at our Stores.

 

All orders are delivered by our delivery agent, and delivery is only available from Monday to Saturday,

(Mon-Fri) Weekdays:
1.  Checkout your shopping cart and pay after 2:30pm during the day: Delivery the day after tomorrow or any date after tomorrow.

(Sat) Weekends:
1.  Checkout your shopping cart and pay before 10am on Sun: Delivery next Monday or any date after Monday.
2.  We only deliver to Residential Addresses on the follow working day.

Order tracking

If your purchase has not arrived by the delivery date, check your email as it is likely that you have received an email informing you that the order has left our warehouse.

Remember you can check the status of your order at any time in My Orders in the My account section.

Bear in mind that during sale periods and promotions, delivery dates may be longer.

The items received are incorrect or are defective

If you have received an item which is defective or different from the one purchased, we will refund the full cost of the item and cover the delivery expense, as soon as we receive your returned items at our office and inspect the condition of the items.

 

To process the return,

1. Drop us an email at customercare@ama.sg with the subject “Return Request - Your Order Number”, to process your returns/exchanges. Please include your Name, Contact Number and Reasons for Returning in the email.

2. Our friendly CS team will be in touch with you to review return eligibility.

3. After we confirm your purchase is valid for return, send the item to us by post to the following address:

 

AMA WELLNESS PTE LTD  RETURNS - Your Order Number

38 Ang Mo Kio Industrial Park 2, Lobby A , #06-07 Work + Store Building,
SINGAPORE 569511 

We recommend you to send the items by registered mail.

Any items returned must be in the same condition in which you received them.

When we receive your package, we will inspect the condition of the items before proceeding to exchange the size or reimburse the returned items via your wallet credit. For more information, consult the Exchanges and Returns section.

Consult the different return options at the Exchanges and Returns section.

I have not received all the items in my order

Check your email to see whether we have sent you an email informing you that one of the items in your order is not available. In this case, we will refund you the corresponding amount for this item and the delivery expenses via the same payment used for the purchase.

If you have not received any email, contact CS and will we reply to you as soon as possible.